These terms and conditions outline the rules and regulations for the use of our company.
Quality Assurance Policy
We do our best to meet your requirements, and our team strives to fulfill your expectations.
We believe in providing the best possible services, and each solution we deliver is carefully planned and professionally executed.
100% Satisfaction Guarantee
Our revision policy is designed to make sure that you are fully satisfied.
We aim to exceed your expectations and strive to accomplish every project to the highest standard.
We do not stop our revisions until you are completely satisfied with the final result, according to the number of revisions included in your selected package.
Claim Your Refund
To request a refund, please follow the process below:
You can claim your refund by:
Calling our support number, using live chat, or sending us an email through our official communication channels.
As soon as we receive your refund request, we will review it at the earliest opportunity. Once the required analysis is completed, we will initiate the process if the request qualifies.
After you have received your refund, you will not have any rights to any materials, concepts, or deliverables submitted by Nexus Business Advisors, and the information may be submitted to the relevant copyright acquisition or governing agencies to maintain legality where applicable.
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts, service deliverables, or order are completed after purchase. For most services, turnaround time may range from 24 to 48 hours, depending on the package and scope of work. However, for packages with more complex requirements, the turnaround time may be at least 48 hours after order confirmation and complete brief submission.
For website-related services, including revamps, design, or development, the minimum turnaround time is 48 hours after order confirmation and full project brief submission. Please also note that turnaround time, especially for website development projects with multiple pages, may vary. For orders placed on Friday or Saturday, delivery time starts from Monday.
If you have chosen an illustrated logo or a service requiring custom illustration, the first concept may be provided within 48 to 72 hours of order confirmation.
Delivery Policy
The completed order will be sent to the mentioned account on the date stated in the Order Confirmation, and a confirmation email may also be sent.
The turnaround time will be according to the selected package; however, the minimum required time is 3 business days for certain services.
In case of an urgent order, please contact our customer support team.
Revision Policy
The allotted number of revisions is based on your selected package, and you may request as many revisions as stated in your package details. We focus on providing the best possible service to our customers and will continue revising until your needs are met within the revision scope included in your selected package.
You are not liable to pay any additional price if the design concepts or service scope are not changed. You will have your revised deliverables within 48 hours. For website design revisions, deliverables may be provided within 24 hours, and for web development revisions, between 24 to 48 hours, depending on the revision complexity. Illustrative logos or designs with illustration elements may have a revision turnaround time of 48 hours.
Refund Policy
Nexus Business Advisors refund policy may become void if:
- You have chosen an all-in-one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons not related to the company.
- The company has not been contacted for more than 2 weeks regarding the project.
- Company policies or terms have been violated.
- Another company or designer has been approached for the same project.
- The creative brief is lacking required information.
- A complete design change has been demanded.
- The claim has crossed the given request-for-refund time span.
- The business is closing or changing its name or business model.
- Reasons such as change of mind, disagreement with a partner, or other reasons not related to the service will not be subject to refund under any circumstances.
- If a client subscribes to a service bundle and becomes dissatisfied with a particular service, refund will only be applicable to that specific service and not the entire bundle.
- No refund can be claimed or processed once final files have been delivered following your request.
- Refund and revision do not apply to offered or discounted items unless specifically stated.
- The client will not be entitled to any refund for logo services after 30 days, and for website services after 90 days from the date of purchase.
- Services including but not limited to social media, SEO, domain registration, and web hosting are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
- 100% refund is processed once the customer initiates the process and the claim is approved. Full refund is issued to the customer in the same way the payment was made, within 7 business days.
Note: Nexus Business Advisors holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs or materials for any purpose; they will remain the sole property of Nexus Business Advisors. The company will remain the lawful owner of the work.
Record Maintenance
Nexus Business Advisors keeps records of finalized designs, documents, or service files for up to three months after project delivery so that in case of any misplaced order, you may be provided with the exact file if available.
Customer Support
Our customer support is available to answer your concerns and queries, and our team will respond to your concerns as quickly as possible during support hours.
Communication Policy
Nexus Business Advisors will not be responsible for any communication done through any platform other than our official email addresses, official phone numbers, or the contact details provided by us on our official website.
We are not responsible for any damages caused due to contact details not officially provided by us.
We take full responsibility for all information provided through our official domains and communication channels.